This policy outlines the terms for cancellations and refunds for TicketForEvents platform services.
Platform Subscription Cancellations
Monthly Subscriptions
Cancel anytime before the next billing cycle. No refund for the current month, but service continues until period end.
Annual Subscriptions
Full refund if cancelled within 30 days of purchase. Pro-rated refund available for unused months after 30 days.
Event Ticket Refunds
Important Notice
Ticket refunds are governed by individual event organizers' policies. TicketForEvents does not control or process ticket refunds. Please refer to the specific event's cancellation policy or contact the event organizer directly.
How to Cancel Your Subscription
- Log into your TicketForEvents account
- Navigate to Account Settings → Billing
- Click "Cancel Subscription"
- Follow the confirmation prompts
- You'll receive an email confirmation
Alternative: Email us at [email protected] with your account details.
Refund Processing
- Refunds are processed to the original payment method
- Credit card refunds typically take 5-10 business days
- Bank transfers may take up to 2 weeks
- Processing fees are non-refundable
- Currency conversion fees are not refundable
- You'll receive email confirmation when refund is processed
Service Interruption Refunds
If TicketForEvents platform experiences significant service interruptions:
- Service credits will be automatically applied for extended downtime
- Refunds available for mission-critical outages during events
- We'll proactively communicate and compensate for service issues
- Contact support for specific downtime-related refund requests
Feature Changes and Discontinuation
If we significantly change or discontinue features:
- 30 days advance notice for major feature changes
- Alternative solutions or migration assistance provided
- Refunds available if changes substantially impact your usage
- Case-by-case evaluation for enterprise customers
Non-Refundable Services
The following are generally non-refundable:
- Setup fees and one-time charges
- Custom development work
- Third-party integration costs
- Training and consultation services
- Payment processing fees
Special Circumstances
We may consider refunds outside of this policy for:
- Billing errors or duplicate charges
- Technical issues preventing service usage
- Account security breaches not caused by user error
- Force majeure events affecting service delivery
- Other exceptional circumstances at our discretion
Dispute Resolution
For refund disputes:
- Contact our billing support team first
- Provide detailed explanation and documentation
- Allow 5-7 business days for review
- Escalate to management if not resolved
- Final resolution within 30 days
Contact Information
For cancellation and refund inquiries:
Billing Support: [email protected]
General Support: [email protected]
Phone: +1 (555) 123-4568
Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
Last Updated: October 18, 2025
